What problems have you noticed they struggle with repeatedly, and what solutions have you discovered work best?
Computers:
- Navigating the file system is confusing, esp on a PC with a lot of default folders that don't need to be touched
- Drag + Drop relocates local files, but copies if you're uploading to the web/external device. Same action but different results --> requires contextual awareness
- Setting up a new device with the essential software
- Debugging printer and wifi problems.
Web:
- Password recovery/management
- Figuring out google drive
- the concept of shared files vs attaching everything in emails
- using anything aside from google search, youtube, and gmail
- using product reviews to identify the best product is not how they shop in real life.
Smartphones:
- discovering your own number
- making text larger
- managing notifications / changing settings on an app to app basis
- uber/lyft. Large distrust of strangers