Empathy as a hidden motor of human history
newhumanist.org.uk
newhumanist.org.uk
While it's not a short article, it doesn't do the topic the justice it deserves.
There are many overlapping concepts with competing priorities: ethics, morality, benevolence, empathy, political correctness. Some of these (to my mind) are less desirable. For example, political correctness rejects one set of prejudices and replaced them with another set of prejudices. Alternatively, benevolence talks about the welfare of all and is far more logical and meaningful to me. I've never agreed that people deserve different treatment based on gender or skin colour (which is the heart of political correctness to do so, eg. 50% of women MUST be in IT).
The article takes several swipes at Peter Singer without explaining his views adequately. I feel that Singer believes in prioritising where best to help. You do that by applying a level of logic to empathy. While this doesn't work for some, it provides a basis for collectively prioritising effort and attention for the broader community.
There is a lot of confusion around empathy. I suspect the hateful and intolerant campaign against Matt Taylor for his shirt was driven by people with good intentions who believe themselves to be empathetic. Yet, their behaviour lacked empathy and is more aptly described as intolerance and bullying. I lead this back to Singer's point of view about applying logic and reason with empathy. The author of the article talks about the need for both and appears to discount Singer as having no empathy, just reason.
Ultimately, any empathy that is applied equally (eg. Across genders, skin colours, sexual orientations, etc ) is a good thing. The reasoning is also helpful as it avoids morality judgements and allows us to prioritise our efforts.
Logic and empathy has to be applied together - you need to figure out why people act like they do (which requires both), and then find a solution that is as beneficial as possible to as many as possible (which again requires both).
Applying logic like a robot will lead to optimizing the wrong numbers and will hurt people, and empathy without logic will lead to knee-jerk reactions that again will have unintended sideeffects which will hurt people.
And both logic and empathy requires the forgotten old principle of proportionality. You don't break down and cry over somebody's bruises (you'd be considered insane) and you don't fix a failing break by instead taking out the engine to ensure you won't crash.
Many do this without needing government programmes. It's called family: siblings and cousins.
Reinventing the wheel?
Perhaps the reason why I notice is it that in my previous Evangelical Christian life I interacted with a much greater variety of people through regular church-related activities (every Sunday and Thursday, and special events on top of that).
From mentally disabled (apologies if that's not the PC term) to genius-level mathematicians, from as-local-as-<insert typical local food> to a huge amount of different ethnic backgrounds, from watching babies in the Sunday kindergarten to volunteering for 'coffee duty' at events for seniors, and from dirt-poor to local jeweler/banker/realtor; all of that came together on, at the very least, a weekly basis. And it's one of the few things I really miss from my church-going years. Literally every single one of those people in some way enriched my life.
I think it's a very good thing to try to counterbalance increasingly common lifestyles of 'homogenous interactions' through initiatives like this. I really think it does increase empathy, and I really think it's necessary.
This is misstated; students of evolution believe that it is precisely the evolutionary struggle for survival that underlies all else--namely the clash of civilizations, rise of political ideologies, advances in technology, etc., AND empathy.
Not all who believe in evolution is limited to such a reductionist point of view. Just as evolution is an emergent phenomenon that can't be understood by a reduction to physics, I don't think all social phenomenon can be reduced to manifestations of evolutionary forces. That we have sex more for pleasure than for reproduction and that homosexuality is ever more accepted* are simple examples of that. There are many more.
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*I wouldn't be surprised if the genes behind homosexuality are more prevalent than before. If true, how would that bake your evolutionist noodle?
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Self-serving cognitive dissonance is empathy's arch enemy. It is equally if not more powerful. Sadly, it is only overcome when things get so bad people cannot avert their eyes to the suffering of others. Even then (e.g. Rwanda) empathy too often loses.
This is not history. This is now. Unequal and racist criminal justice. Growing economic inequality that feeds on the exploitation and commoditization of people. The tech industry's living in a bubble of good times and power, building frivolous and self-indulgent products while people are being gentrified out of their homes. The lucky 10% putting their already privileged kids in private or effectively private schools, abandoning the children who need it the most to ever more neglected public schools.
[EDIT: I knew this would be an unpopular comment. Started with 4 upvotes, then two downvotes, the latter confirming my point of view. What other reason is there for a downvote other than my calling out selfishness (who can deny that?) and cognitive dissonance? Any down-voter care (have the guts) to comment?]
Private school parents pay taxes yet don't consume public school resources, effectively donating the cost of their public education back to the state / public school children
Empathy, and its role in design[1], is becoming an increasingly important area of study in engineering/STEM education. Being able to understand one's user (or users) especially when they may differ greatly from you is hugely beneficial to effective design of any product or system. It is implicitly represented in most of the modern startup movements (e.g. lean startup) that understanding your customer is vital to market formation or market progress.
We seem to avoid using the empathy phrase but it is ever-present.
[1]http://www.tandfonline.com/doi/abs/10.1080/09544820902875033
What you are suggesting as empathy really does have to do with HMI design. While we may not agree with the 'feelings' of another, empathy is about understanding them. Empathic deisgn, which focuses on understanding the perspective of your users ("seeing and hearing" to use IDEO terms), is where the principles of consistency, clarity, efficiency, and aesthetics come from.
The emotions and welfare might not be physical pain or deep loss but they are (in turn) surprise, confusion, frustration, and enjoyment. Your HMI's work when they understand and operationalize how your user interacts (physically and emotionally) with your product. It might be called human factors, it might be called design, it might be called something else but it is empathizing with user. When you seek to consistency you are takign an initial (low level) step towards making empathy part of your design. When you test that design, you are taking another step.
[1] https://www.parc.com/services/focus-area/innovation-services... (TED version: https://www.youtube.com/watch?v=dhSvLcfBM3k) [2] https://hbr.org/1997/11/spark-innovation-through-empathic-de...
When people use the "toughen up" approach, it isn't necessarily the case that they have no empathy. Maybe they know it's a difficult phase to get through, but that a painful short term personal or mental change can result in a person have a long term improved quality of life.
Or it could just be that they don't care and like to see those they perceive as "weak" suffer. Hard to say.
It's exactly as can be expected when you separate the idea of empathy as a virtue, from the recent use of this virtue as a social signal.