It will be much easier to understand what happen in Cameroon, if you imagine similar system you can understand.
Imagine, you have group of web-servers. You hire administrator to administrate your dedicated servers in dedicated data centre. He changed all locks, root passwords, identity information, and then installed his own servers in addition to your own. The only right you have now is to pay bills. His servers produces too much load on your system, his incompetent administration causes outages, so your own income is suffers down. There is no "provider" to complain to.
What you can do in that situation?
a) Pay more to administrator, so he will take some courses and will provide more competent service in future;
b) register new web-domain, create new, separate, data centre, hire new administrator;
c) hire a gang to kill old administrator, blow up doors, reformat hard drives, hire new administrator.