For those who haven't read it, essentially the biz owner trolled yelp and then hunted down a critic, and was arrested for battery. Best line: More than anything, she blamed Yelp.
Edit: If you read the rest of the article, it goes to a salon owner who actually gets it, and her business has benefited from it. Know your customers.
I disagree with the writer's tagline that Yelp is such a new medium it can drive you nuts. The same could happen on other social networking services, discussion fora, AOL, etc. Yelp maybe could have done some diligence to connect dots between the biz owner and the negative review, but that could have been seen as special treatment of one business, out of the 1000's listed on its service.
I believe the biz owner is a bit unstable, and the ongoing media exposure just isn't doing her well.
Yeah, right, 'apologise', just admit you went crazy and intended to shout/beat him down.
I don't get why Sean C.'s version is more believable than Diane Goodman's, I don't know either of them and nobody else witnessed the event so how can any of us judge?
FTA: "Over the next few hours, she sent several more angry messages. She warned of a 'world of pain.' 'Goodbye pussy boy I will be contacting your employers,' she said."
Compare this with the story's quote of Sean C. : "TOTAL MESS"
Hers was not a proportional response.
http://www.hulu.com/watch/12772/the-big-lebowski-world-of-pa...
He could be, but we have no evidence of that. Furthermore, she admits sending the messages.
It does not "take two" to make an assault.
Actually it does :P
I'm fairly sure the writer was being ironic. Or at least he's showing us how the (insane) business owner sees things.