Uber China Team Is Rubbish China Support Team Is Shit

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Cross-posting. to add colour to Uber China outsourcing partner Concentrix, a company that also took over some Lenovo/IBM support functionsan ITO / BPO firm that farmed off Lenovo/IBM and other contracts several years ago.

Salary is very low, around 2000 Yuan per month, Employees of Concentrix providing Uber services complain of providing bad advice including foul language at customers. Not isolated problems, but across the organisation, both Concentrix and their client Uber