I'm old enough to remember going in to a video store and having a chat about what I should watch next.
The engaged staff quite often would send me on my way looking forward to watching the movie, and I wouldn't stop watching half way through either, I'd commit to it because it was a real recommendation by someone I talked to.
The part in the article where it was said we don't pick something to watch, we settle for something on the streaming services hits close to home for me.