If people can get past the poor English (and seriously, his English is much better than my Hebrew!), this is a great little article about salesmanship.
I particularly like the bit about concluding with something concrete. That's great advice
I particularly like the bit about concluding with something concrete. That's great advice
I do tech support of complex software for a living, and if something is not solved on a call, then the best way to leave the call gracefully is to itemize and describe next steps.
This applies anywhere you are driving a process.
* if the social brain hypothesis is true.