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Comment by BogusIKnow | Hacker News Reader

This thread is hilarious. Tesla has quality problems on seat belts (!) and the thread is almost absolute positive focusing on how well they do the recall instead of focusing on the quality issues of a security (!) feature. I wonder what Tesla needs to do to get negative feedback on HN.

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The way it works for me is, people can make a mistake, that's something we just have to accept. But whether I get negative about it or positive, depends on how the mistake is handled. Tesla gets one warning, two weeks later they announce that they want to see all their cars for inspection. What would make me stop trusting someone is if they'd try to sweep it under the rug or shrug it off.

Tesla seems to take its responsibility the way I wish all companies would when it comes to their products. It inspires trust. For me, anyway, and I think many people feel the same way -- many people in this thread, anyway :) Also, Tesla has a pretty solid reputation when it comes to supporting their own products, so that probably helps.

The alternative is to say "Okay Tesla made a mistake, they suck for making a mistake and I don't trust them anymore" and that's usually unfair because everybody makes mistakes.

I wonder how your comment would look like if your wife or husband would die due to faulty Tesla seat belts.

There is value in blameless post mortems, in openness and how you handle a crisis.

It is not the most important thing though. The most important thing is how you set up and fix quality so people don't die.

This reminds me of the Zen teaching where one points with his hand to the moon. And people forget about the moon and focus on the hand pointing instead.

I think the point is that mistakes happen; the important is how you handle them. In contrast, there are plenty of cases where the company tries to hide them instead.

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