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Comment by lmorris84 | Hacker News Reader

His complaint about returns is curious, not sure if it's country specific. I returned something to Amazon a couple of weeks ago in the UK due to some missing parts. I printed out the label, put it in the box and the next day a delivery guy showed up, slapped his own label on the outside and took it away. I had the refund applied 2 days later.

I've never returned anything to Amazon before so was surprised at how well it worked.

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The bulk of his complaint about returning is the process that you went through as well (print label, put in box).

Amazon has legitimate deficiencies ie. killing off local stores with pricing pressure, horrible ui, etc, but the article goes into the deep end, like the person wants everything to be done his way without having to do any work.

> the person wants everything to be done his way without having to do any work.

But that's what they are aiming to sell.

I really can't imagine a simpler return process. Each time I've had to return something, I went online, stated there was a problem with the product, they immediately shipped out a new item, and I had 30 days to return the old item. I also didn't have to print off a return label, as that was included with the replacement.

Being upset that you need to put a label on a box is one of the most first-world-problems I've ever heard.

The last time I had to return something to Amazon, the refund was issued starting from the moment UPS scanned my box into their system. I had my money before Amazon even received my box.

There are complaints to be made, but the returns process is not one of them.

I'm also in the UK. I will willingly pay a premium at Amazon for tech products just because the returns process is so painless relative to other online retailers.

That's the way it used to be for me, but now Amazon asks me to go to a UPS store to drop off.

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