My name is only real enough to work at Facebook, not to use on the site
medium.com
medium.com
It's hard for me to get over the strangeness of this question. Of course I knew all of my friends' surnames. There's a strong implication in the piece that I should be different?
You have no idea if those names are real enough for Facebook - plenty of people don't use the name on their birth certificate or marriage certificate or passport. (And this is legal and correct in many countries.)
Actually, I am friends with many such people, if you count Chinese people using English names. There is a mode where I don't know any part of a Chinese person's name, but there's no mode where I know their personal name but not their surname.
It's also a problem that they immediately shut both the user themselves and their friends out of their account just over the user's name. Even with the changes they're making to reporting, the user's account completely disappears from the site until the "issue" is resolved. People might think something happened to them, and of course the user is still shut off from what may be their only means to communicate with some (or even all) important people in their lives or support groups.
Also, from what I can remember from helping my mom through that process, I don't think you can even export your own data if your account's been flagged. Even if you could, the export process is broken: exporting private messages is broken (a long, 50,000+ message conversation with a close friend doesn't export in full for me, and archived conversations also don't get included), and according to https://www.facebook.com/help/405183566203254, your notes, your own timeline posts, your posts on others' profiles, things you've shared, things you've liked, and your following list are also not included. (Edit: I also just noticed that photos don't export in the highest available resolution, and not all photos even export to begin with.)
Not to mention what happens to your ability to log in to other sites with your Facebook account (I honestly don't know about that one).
Overall, the way they handle real name "violations" is just way too drastic. I'd say they should give a 45- or 60-day warning before shutting off access to the account, and even then still allow the user to export their data (and fix the export process) and/or close the account. They also need to let other users access the suspended profile if the user doesn't choose to close it.