But really, someone at Stripe should cut him a check. I've always thought markin was part of the Stripe team. The IRC room is pretty much the closest thing to support that Stripe has (still no public phone number, ticket system?), and he's the lifeblood of it.
This is IRC though, so I guess the average message would take more like ~seconds to compose. Not counting "research" etc.
You sound like my grandparents. "What's hard about your work, you just type on the computer all day!" they say. The easy part is typing. The hard part is knowing which keys to press.
And I understand the mechanics, I just think it was worded in a way where it sounded like he clocked the actual writing of messages, and doing that 1 minute per message would be a lot.