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Comment by DrMJG_HN | Hacker News Reader

Hi Liza – This is Michael from Livecoding.tv. I hope the tension has calmed down a bit. Am traveling in Europe and thus not always reading emails. Apology for how our support handled your account deletion request and the emails back and forth. It was not really nice and needed given that your account had no content on it, we even deleted all your videos, and disabled your account. They thought you were a troll and just playing funny pranks on them with your friends.

Sorry that it took 11 days to get it resolved. We are a small team and as such if one team member is traveling or on holidays some work/emails get delayed. We are also in the middle of a big migration to v2.0 and thus we have some backlog pending. Again I apologize!

Let me know if you want to talk on the phone and I’ll apologize again. We will send you an Amazon gift card to soothe things a bit.

Thanks!

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Thanks for copy and pasting your email to me. Here is a copy-paste of my response to you:

"Hi Michael,

I wish you would stop trying to mislead me, to be honest.

"we even deleted all your videos, and disabled your account" - no you did not. I deleted all of my videos myself, one by one, when I asked for my account to be deleted (before you changed my password and put in a redirect to home on login). I did this just in case there was any problem, and now I'm glad I did.

Second, it took much more than 11 days to get it resolved, I'm not sure what time frame you are counting from? In addition it is not even resolved - I was again able to reset my password under an hour ago (or have you deleted my account since then? My apologies if so, I can test again although I have to say with everything that's happened at this point it seems more likely you would just change my email so I can't send myself a password reset instead of deleting my account)

I really don't want to talk on the phone, nor an Amazon gift card. I just want you to stop trying to lie to me, libel my profile, and acting so unprofessionally. The one thing I wanted was to just have my account deleted, I do not know why this is so hard for you guys.

Kind regards,

Liza"

There are so many questions that are unanswered. "We are a small team" is not an excuse for what has happened.

Considering that your support person original said "I would be happy to delete your account", considering that someone at Livecoding.tv vandalized the profile page, and considering that the only thing the user has ever requested is for the account to be deleted - can you really say with a straight face at this point that deleting the account is "not needed"?

"We are a small team so we changed the text on your account multiple times throughout the day, falsely claiming you were a spammer and worked for Dice.com instead of deleting your account."

Your cofounder specifically mentioned that you made those comments, not your presumably fictional support team. Are you lying or is your cofounder?

Was it you personally or the "support team" that dealt with this case? I expect you to implement a delete-feature today. This is a marketing disaster.

Michael, you're acting like a man-child, and you're now in the process of offending twitter.

Where do you think this is going to end?

If I were your investor (and I am an investor in startups, as well as a founder of a now decade old company), I would be moving for a vote of no confidence in you, and fast.

You didn't address the most concerning issue: the fact that you put that psychotic outrage on her profile. Explain yourself.

"We will send you an Amazon gift card to soothe things a bit." Now that goes to show how serious you're in solving this saga. This is comedy gold according to my dictionary.

grabs popcorn Yup, some good entertainment. Also, what was the amount on the Amazon gift card? We _must_ know.

I declined the gift card offer in my reply, so we will never know.

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