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Starting sentences with "Hi" or "Hey", sentences like "Drop me an email", using unneccessary hyper words like "love", "excited", "we can't wait", "sneak peak".
Then this fake chuminess like "I'm nursing a hangover", "my cat typed this", "love to hear from you", smileys.
And then this self-deprecation: "it's really tough to know if we are on track", "our little app".
Guys, get this : this type of language no longer has the effect it had when it was used for the first time. This has become business speak - and real people don't talk that way.
I'm not a guy that likes referencing other people on this site, but take a look at the language that patio11 uses on his website. This is a normal way to talk to people.
Stop talking to people like they are a bit stupider than you, but to get to their level, you need to self-deprecate. It's not effective. That would be the gripe I have about your website. And apologies for being harsh, but my asthma is acting up.
I don't think broad claims of "effective" really make much sense either. It seems silly to view someone's blog message from an outsiders perspective and make claims to it's effect on sales. Did it turn you off to purchasing their product? Do you know how many people it turned off? Were those people even in the market to buy it in the first place?
Patrick also uses vastly different tones in his marketing messages and his blog. His blog is about programming & business topics + the occasional silly thing. His marketing is a rock-solid battle-worn message tested over hundreds of iterations. Do you think that's ineffective?
There is plenty of place in the world for companies that act like humans are running it. A blog is an appropriate channel for this to happen. Zappos has shown that a human-sounding company approach can work. You are welcome to your opinions - they very well may be right - but I would rather see the stimulation of discussion instead of brash opinions. Saying "this sucks, don't do it" doesn't get these guys any closer to a better business.
I've read material that is humanized, but it sounds real. It sounds like someone really means what they are saying. Like what you wrote. Or what I am writing back to you. We are clearly human beings talking to each other. I would not reply to your statement with a collection of over-hyper adjectives : you would think I was strange.
I did not look at the frontpage, and my gripe is with the blog. It reads to me like a trend language. I see a lot of designers doing this on their blog - likely because other designers are doing it also. To me, it comes across as fake.
Maybe there are people who love being spoken to in that manner. I just don't know such people.
The language is certainly not fake; the exuberance is definitely real.
I think it applies both in real life (yes, we say stuff like roflcopter, awesome, leet, rad, man in usual sentences) and our online identities. You should email our support and chat to Donovan, our enthusiastic support robot to appreciate our terminology. Yeah.
But, I'm really sorry if we sound too crazed or enthusiastic. We'll try to tone our lingo down in the future (to a certain extent.)
EDIT: My main complaint so far: No mobilized version of the article? I'm used to Byline and Instapaper, which both cache text-only versions of the page. If it went to the mobile version of the site, I'd be fine with that, or if it ran it through something like Instapaper's Mobileizer[1] that would be nice - with an option to view the original of course.
It also crashed on me once while reading a rather meaty article from Engadget[2], and didn't appear to save any of my read/favorite status.
I'm not sure there really needs to be the different ways of sorting the news that up-front (Date/Source/Topic), but it does mirror the iPod app and it'll take some using before I'm really sure - maybe I'll like it more than I think.
The article selection seems decent, although that'll really take a few days to learn my preferences I assume.
Overall I'd say a decent idea that's executed well - a few tweaks and bug fixes would seal the deal for me, I think.
[1] http://www.instapaper.com/extras [2] http://www.engadget.com/2010/01/12/engadgets-gear-of-ces-201...
we'll look into mobilizing content via instapaper. we really don't want to strip adverts out - wish more providers offered mobile versions of content. We've had lots of feedback about how slow articles are to load, so we might be forced to optimize the content via instapaper or such.
thanks for the engadget link, we can totally fix that.
what the heck, it's only two bucks, so i just bought it. i am always looking for interesting stuff to read on my iphone, so i'll see if this helps. i'll have to use it awhile before having any useful feedback.
We brought it from the web to iPhone - but only if user taps a button after the article has loaded. :)
Safari 4.04 on Leopard
I think that if you let it load completely, it will start by itself. (which you can't know because the toolbar is absent)
I agree that it's a weird UX.
will fix - thanks for the heads up.