Not to us. It's mostly a nice UI on top of the same old horrible healthcare system. When you submit the form, I guess it sends an email to somebody who does everything manually.

When we signed up with Zenefits, they did a mistake for 4 employees out of 9 and it took 6 months to fix things. I missed an important treatment because I didn't have the right plan and it didn't cover what I needed. Zenefits told us it was Blueshield's fault, and... as you can guess, Blueshield said it was Zenefit's mistake.

The start-up I'm at uses it. While I can't speak for the administrative side of things as far as using it as an employee it's way easier than the typical HR paperwork bullshit you have to do. Everything is in one place, all my paperwork, insurance sign-up, direct deposit and employment agreement all through one website. I had to print and fill out zero papers which that by itself is such a relief at least for me.

As a foreign founder who went through the complexity of setting up "legacy" hr/benefits/etc in another country, Zenefits was a huge aid in navigating the bureaucratic nightmare in the US.

Yes - it is way better than the previous broker we used. It has automated all of our offers, on-boarding, etc.

It's the best HR tool I've experienced and free. That's a pretty good combination.

Yes. If you've ever tried to use a broker for benefits or another system for onboarding or another system for payroll... Night and day difference. Much easier to use. Much better to have it all in one place. Love the Zenefits + Zenpayroll combo.