IBM Runs World’s Worst Spam-Hosting ISP?

I'm afraid that IBM seems to be having lots of problems with data centres and infrastructure. I'm hearing from a number of sources, largely independent of each other, that in Australia their PaaS solution is merely an IaaS solution, they have dreadful manual monitoring and manual processes (I was told in one data centre that IBM was literally copying in host files for hostname resolution).

I'm also hearing stories of medium to large tier companies actively looking at their SAP contracts as there have been outages caused by infrastructure issues (ridiculous things that shouldn't have happened), and along with a massive drain of expertise in IBM's ranks they have severely damaged their value proposition.

Obviously my claim is anecdotal, but it's honestly not looking good for IBM lately.

Spamhaus and some other antispam lists can be extremely aggressive with their filtering, sometimes blocking whole networks because of a couple reported incidents of spam. They are also, in my experience, completely unresponsive when contacted for information on why the blocks are in place. So it's not like they're making it easy for abuse departments to comply.

In some cases (don't remember if this was spamhaus though) the list owners will suggest that if you pay them a consulting fee, they might assist you (where assist means forwarding the message that got flagged so you actually know what spam they're talking about). The lists that do this are running an extortion racket, but unfortunately the people using them don't really see that side so they think they're just following best practices by using them.

I hate spam. But having had to deal with the people running these blocking lists, I hate them too.

I thought softlayer was high tier, managed service.