Comment by joe-mccann | Hacker News Reader

Comment by joe-mccann | Hacker News Reader

Nice work PC World. You've successfully landed more traffic to your site with a misleading headline. A deluge of complaints? Horseshit.

I personally had countless issues ordering the Nexus One on Tuesday and Wednesday as a current T-Mobile customer with the G1. However, the error I kept receiving was on T-Mobile's side. "T-Mobile's servers are busy/non-responsive" something like that...

I ordered it Thursday around Noon CST with custom engraving and received free overnight shipping with no problems whatsoever. I received an email saying the device had shipped 90 minutes later.

Phone arrived yesterday. Charged it. Plugged in Google Account credentials and have had ZERO problems. Currently uploading/syncing a ton of pics I have taken with the Nexus One to my Picasa account, while transferring a 320kbps MP3 file via Bluetooth, with Pandora playing...with not a single hiccup.

In my opinion, one can expect someone to receive LOADS of negative press when they attempt to do something no one else has done, namely, sell smart/super phones directly to the consumer over the web. I think the only thing Google forget was to put the "Beta" badge somewhere on the ordering site...

Just because YOU had a good experience does not mean there is not a deluge of complaints. You have offered 0 evidence that the article is, as you say, "horseshit."

Frankly, this story is in line with what I've heard of Google's customer service in the past and is more than plausible since Google is entering a market that it has little experience in.

"Deluge of complaints" implies some major technical problem. But in fact, the problem is a bunch of people that can't figure out where the charging cable plugs in.

Look at Apple's forums for the iPhone. Same problem, I'm sure.

just curious, how do you plan on selling your phone with custom engraving? i never understood why people opted for that.

I did this for my iPod nano a couple of years ago, it has definitely been a regret.

do people often sell phones?

I've unlocked and resold both of my prior-generation iPhones. Even though they were both used, they went for more than I paid for them.

People's brains stop working when they are given the opportunity to buy last-generation Apple hardware. That is not the case with anything else, though.

Often high priced unlocked phones are sold when there is a new flagship high end phone. This is uncommon in the states because of subsidized pricing and contractual lock-in, but if you buy an unlocked nexus one and go contract free you can sell your phone in a year to get the new unlocked nexus two.

I don't cell phones...sorry couldn't help it. ;-)

Honestly, I'll probably keep it along with all the other Android devices (and Apple devices) for debugging and backwards-compatibility and graceful degradation testing on multiple devices.

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