The Problem With Uber: Taxi Drivers Speak Out

"The Memo cannot confirm the allegations"

Yes, god forbid anything like journalistic integrity or research should prevent printing a bunch of unsourced, wishy washy statements and vague anecdotes.

> “There is no landline or other means of communication for drivers in trouble to contact base to get assistance.”

I don't know about Uber London, but Uber Newcastle-upon-Tyne has an office who looks after their drivers and all of the ones I've talked to are quite happy.

I like using Uber because they have an app which actually works, don't do stupid things I've had taxi companies do (sending taxis to wrong addresses on purpose) but yes they need to pay tax and be better.

I know this article is targeting Black Cabs, but in the U.S, all my complaints and compliments have been handled in great fashion by Uber.

“Customer complaints are not dealt with by Uber, their T&Cs state all complaints must be taken up with the driver.”