Boston as well[0]. The handful of times I've used it (broken bulb in a stop light, for example), the issues have been resolved within 24 hours. Pretty impressive.
[0]: http://www.cityofboston.gov/doit/apps/citizensconnect.asp
[0]: http://www.cityofboston.gov/doit/apps/citizensconnect.asp
It sounds like City of Boston has the resources to do things as they break or wear out. They just don't have the man power to check all the light bulbs or pothole as they break.