Ask HN: Twitter ads support disaster, what to do?

A few weeks ago, I got an email from Twitter ad services saying they couldn't bill my credit card. I figured the expiration date needed updating but was so panicing wondering why they were trying to bill me.

Checking my account, I saw an ad campaign had been created three days previous and it was attached to some random reply I had made to a friend.

I was rather mystified by this for three reasons:

- I never saw an ad campaign prompt - I never saw a confirmation for starting a campaign - I never received so much as an email from Twitter that a campaign had been started

I immediately deleted everything related to the campaign and contacted support.

At first, it was clear they were just following a pointless support script explaining to me they were billing me for an ad service (quick promote) which I had never used before as far as I know and I don't even know where it is in the interface.

When I asked them to explain how it was done, they just kept repeating the same details of the service.

I repeatedly stated this was not authorized by me and explained that I never saw a prompt for this service nor did I ever receive a notification until the billing failed.

They then responded that they verified that their billing system was correct, but they still could not explain how the request was made.

When I pressed them about how to prevent this error from happening again, their only suggestion was to remove my billing info entirely.

At this point, I feel like I'm at my wit's end. I'm using 2fa and good passwords. I'm convinced this is some sort of fault or poor ux in their web or mobile client.

I don't know how to get this fixed or who can help.

Twitter seems to only have robots with email addresses for support.

Please, can anyone here help me?