How a small streaming site became the Netflix for indie film
theverge.com
theverge.com
We are doing what we can to move the ball forward on this issue industry-wide, but historical rights arrangements are working against us here.
Netflix is also odd about this but usually we can get German subtitles for any film and choose the audio with original language. Ideally we should be able to select any language that there are available subtitles for. Why restrict it by region ?
They certainly do not buy rights for anything at all. They represent copyright holders and collect fees and distribute them.
In Kodi player, I can connect to subtitles sites and have it automatically downloaded. Why don't you do allow it? I know that it is a muddy copyright terrain, but would be a Good Thing for more advanced users.
I live in Germany, but I don't speak German. Well, not enough to watch films or feel comfortable browsing the site. Took me a while to find the browse films link as a result.
I was wondering about changing the interface language, and more importantly, whether the film selection will be heavily skewed towards German films (and perhaps without subtitles??).
...I guess I could use a proxy to access it from the UK, but it feels like I'd be trying to trick the system.
One thing I'm certain of is that aggregation of content directly in a way as to provide the holy grail of streaming everything is simply never going to happen because rightsholders are unwilling to cede control of distribution to a powerful entity like Netflix or iTunes (hence Netflix's pivot to focus on production and exclusives so they can control their own destiny).
But it's also clearly not viable for the majority of rightsholders to do their own distribution, at least not yet. As much as streaming technology is commoditizing and device manufacturers outside of Apple/Android are converging on web-based platforms, it's still a massive effort to build a good UX and make it available everywhere that counts. There is clearly huge opportunity for platform makers like Apple to capture value by enabling distribution like they did with the iTunes Store and App Store. There is also opportunity for new middleman strategies like white-label apps, or transparent aggregation that would be something akin to channels-within-an-app type of setup
At the moment there's so much churn happening and so many different strategies that it's very hard to predict what the landscape will look like in 5-10 years. The only constant is that cable companies are being rapidly disintermediated, because they were overly reliant on their monopoly status, and have no talent in either production or UX design so I don't see much chance for them to survive.
If I had to sum my thoughts up it is that the apps of today are replacing the channels of yesterday. The most successful channels are themselves becoming apps (eg. HBO). In the past channels were distributed either as broadcast or as cable, but there is not such a clear distribution pattern for apps. Already apps are available on numerous devices, all with their own idiosyncrasies, sometimes overlapping with other platforms and sometimes not. Platforms that were relevant just a few years ago (Boxee) are completely gone, and new platforms are launching every day. I agree wholeheartedly with Tim Cook's assertion that the future of TV is apps, but I don't have a clue what the platforms will look like in a few years. MUBI will continue to be one of those apps, mostly independent (although we rely on platforms so there's always a degree of cooperation involved), certainly not integrated exclusively into a larger offering ala Netflix or IPTV.
Here's my gripe ... am I doing something wrong, or do I have to create an account just to find out the subscription prices? If it's not just my user-stupidity, don't make me register just to see the prices.
My best experience was when I fired up my MUBI app in my holiday home (different country in Europe) expecting nothing (like with Netflix and Amazon film), only to find another excellent selection of films.
Discovering that rather than punish me for trying to use MUBI in two countries, you actually gave me twice as much content, was a beautiful surprise to say the least. Thank you.
Also does "Android" support include direct (not tab-cast) chromecast support, or is that another thing entirely? (I'm not home now so I haven't tried this myself.)
I don't really want to add another device to my entertainment center and not interested in watching anywhere but the TV (except on the iPad when traveling). We've got AppleTVs and a PS4. Tossed the Rokus.
Not expecting you guys are hurting all that bad for my $40. But figured another vote/story couldn't hurt.
One other thing I wonder about curation of media in general is whether you think your customer base is willing to try new things because they trust you rather than simply trying to find something that is known to be similar to what they liked in the past? Do you think trust based recommendation system overcome the bubble effect that similarity based systems fall in to?
Thanks!
As I mentioned in another thread, we did try the data-driven recommendation engine approach and did not achieve great results. We definitely believe that the human element of our editorial voice leads to a greater level of trust with our subscribers, and enables us to introduce hidden gems and lesser-known films to a wider audience.
One complaint on the homepage that'd usually have me close right away, if this wasn't on HN:
Why do you ignore the user's language presence and send them a language based on a guess from their IP? My OS is English, my browser is in English and only ends en-US and en in the Accept-Language field. Yet because I'm traveling in Central America, I get content in a language I'm not keen on. With no obvious way to change back to the correct language.
Changing back to my US IP, it still continues to show stuff in Spanish. I've gotta clear history for it to reset.
This is a really annoying thing to do. Did this actually test well? That is, do users often send the wrong Accept-Language header and appreciate the site second guessing them? And those users, do they not like having a quick option to change the language back to the one they requested?
Otherwise, really interesting looking service. Kudos.
And I especially loved the welcome email that felt so personal (I know this is an automated form letter. I specialize in CRM systems).
This is a fine example of great customer service.
I am sure the content will be as discerning.
On Android you can download a movie and view it offline for 7 days. What are the obstacles to offer something similar on other platforms?
We definitely have a million other ideas about how to expand this model in many different directions, but I won't comment on any of those yet as its all speculative at this point. For now we are trying to get people familiar with the model and improve the design because it is a bit unintuitive at first.
As far as downloads, we only offer them on Android and iOS for the time being because those are the two platforms that it was feasible to implement easily. We are always looking at the possibility of bringing it to other devices and even the web, but so far it's too much effort for our small engineering team.
Furthermore, what assumptions are you comfortable sharing about your business model's target audience as financially viable in the short/long term?
Just a quick FYI, you might benefit from some outreach to sites like The AV Club, as the top voted comment was essentially a joke picking on your lack of exposure to certain groups: http://www.avclub.com/article/paul-thomas-andersons-music-do...
1) Is MUBI available in the UK?
2) Do you support or are you planning support Plex?
Plex is currently not on our roadmap (though I do run a plex server at home).
MUBI's curatorial approach stands in sharp contrast to major streaming services
like Netflix, Hulu, and Amazon, which have amassed large libraries and deliver
personalized recommendations based on algorithms. MUBI's human-curated selection
takes a lot of that choice away, and Cakarel thinks viewers are better off
for it.
"Think about your own Netflix experience and how frustrating it is — how
long it takes you to find a film that you want to watch," says Cakarel.
"It doesn't work. It categorically doesn't work."
While I get what they're saying, I still wonder if it wouldn't be interesting to try out some personal recommendation algorithms/systems on their user ratings dataset. (After reviewing their T&C, I've actually crawled through their data (more like, their backend exposes neat API endpoints that are not part of any formal API (officially they don't have one)..) some time ago, and am still curious to just try out some stuff from scikit-learn.Maybe someone has thought/done the same? When contacted, the MUBI team (IIRC) basically said they're not interested in that as of now.
The first big problem, which you see on Netflix as well, is that a recommendation engine really falls off in efficiency when your selection is thin, and the original dream of streaming every film is never going to happen because of a price squeeze from the content side (hence Netflix moving into production and focusing on exclusive content).
The second, perhaps bigger problem (particularly for our audience) is that there is only so much metadata that you can pump into a film database that will tell you categorically if someone wants to watch it. People like to be delighted by discovering a new film, not because it is somehow akin to 20 other films they liked, but because of where they are in their life now, and the contemporary meaning of that film. I know curation has become possibly the most annoying buzzword in SV circles lately, but it has been our approach since 2007, real actual curation by human beings—not algorithms that purport to be "curatorial" on a pitch deck.
I don't really think this describes my Netflix experience well enough to be "categorically" true.
Even after using it for a few months, I found the success rate not much better than just trawling through imdb new releases lists. Yet a lot of my friends say they the recommendations are pretty spot-on and usually something they enjoy.
There are still some excellent movies (Primer, Metropolis, Ronin, Barton Fink, The Man Who Wasn't There, etc...), particularly classics. And the documentaries are probably under appreciated (Genius on Hold, Cave of Forgotten Dreams, both Cosmos, etc...). So, someone is probably paying attention. I have to randomly search for specific things from time to time though. Sometimes sites like https://reddit.com/r/bestofnetflix help.
One of the bigger problems I've noticed is that some movies tend to be cut short though. It's almost never a director's cut.
I ended up just creating an Everyone profile after being asked once too often why Netflix wasn't keeping track of where people had got to in a series, and the recommendations now are utter garbage, as you'd expect when looking for the intersection of Breaking Bad, Period Dramas, and Fireman Sam. I have a feeling they'd be much better if each person's tastes were segregated.
* index every piece of data properly, for easy reference to (a) films, (b) user ratings (per user per film) and (c) users (seeing the latter as simply sets of ratings on films)
* then run a few collaborative recommendation algorithms on the indexed dataset - basically taking things from the scikit-learn python package and running them
* then see (naively and heuristically) whether any recommendations for myself and for a friend who's interested in this make sense
* then do a more proper machine learning dataset split into "teaching dataset" vs. "testing dataset", to see if any of those algos can predict what films a particular user would be interested in watching and how much they'd like them
* and then to move onto something which may (I think) provide insights for this particular dataset, such as e.g. attempting to classify users into clusters, to see if there are any more homogeneous clusters of users, with some users acting as connecting "bridges" between clusters; I'd start with the kNN algorithm here, for example
* it would also be interesting to attempt to classify films as well, and see whether some curious non-intuitive/non-stereotypical clusters emerge (something beyond well-known genre categories, etc.) I'm not sure what I'd be looking at in particular, but basically this assumes that we really do trust the collective ratings of users. The latter may be very problematic - for starters, I'm quite sure it'd be difficult to attempt to "normalize" the different ways users vote (4/5 rating is one thing for one person and another for a different person - of course collective averages may help here, and that's one of the things with this MUBI community in particular that drew my initial attention: overall (subjectively and with bias) it seems that the overall community rates films quite responsibly and with a degree of (let's say) signal.)
* visualize classified clusters, include sliders which alter parameters for classification (including kNN's simple "n", but beyond that, too), etc.
Could probably come up with interesting things to use API endpoints for, too. :) but my initial thoughts were about something else, I agree.
Netflix is beginning to resemble that. I mean I love Netflix but its becoming a little hit-or-miss. The alternatives (proprietary content from HBO Now) are becoming more alluring.
Anyway I just signed up a year's subscription with MUBI. I haven't had a chance to see "Junun" yet, but I just recently watched "The Reluctant Fundamentalist" by Mira Nair. I was blown away by the quality of the Music/Soundtrack in that.
I don't know the precise style of music in the movie (Qawwali/Hindustani???) but I have never heard anything so amazing.
I can understand why they'd do that, but it feels a bit off being asked to sign up for a service where the films advertised on the front page aren't available.
Why? That was for a movie that I could pay to watch but they don't let me watch it. I wonder how they could be in business. Still they are so it's probably a sensible choice that I fail to understand.
So the movie I wanted to see is currently available in another country or has been available in mine but not now. The UI could be tweaked to explain that and not (negatively) surprise customers but it seems that you already know that. Probably you have plans to improve it.
Your approach is similar to TV, a list of programs to choose from but not the full catalog. Given these terms I'm not sure I'll ever be a customer but this business model seems to be serving you well so I can hardly criticize it.
Now, Netflix doesn't even pretend to recommend good stuff. The "Recommended For You" sort gives me items that Netflix itself suggests I will rate 1-star. I must sort by rating to see the better stuff. And even then, most of the top items I've already seen. I cancelled.
I used to pay Netflix (before streaming) while not receiving any DVDs. The recommendations were good enough for me to decide what to download. Not so much now.
Glad to see they are still around.
No prices listed, and clicking links that seem like they would take me to that info send me to the 'subscribe now' nag dialog.
That's close-tab-and-forget-about-it behavior.
Until quite recently there was a forum and such things, which you could use for free. Ninetysome per cent of the users never paid anything, and surprisingly many didn't know that Mubi offered any paid service.
But yes, nowadays I think it would make more sense to make the price tag for the paid service more visible.
This implies that the company looks through their subscriber rolls for famous film-industry personalities, which is an unusual thing to glibly admit to.
In defense of Netflix (not that the "Goliath" in this comparison needs defenders)...but "Sympathy for Mr. Vengeance" has been available on streaming Netflix for, as far as I remember, the time that I've been a customer, which was basically when streaming started. "Mr. Vengeance" is the first in "The Vengeance Trilogy" that includes the more well-known "Oldboy" [1] and "Sympathy for Lady Vengeance"...I think the entire trilogy has been on Netflix for years (including the regrettable American remake of Oldboy, but can't fault Netflix for having it...)
Even as Netflix's blockbuster selection has faded (with the ending of the Starz deal, and in comparison to HBONow)...I've never had a complaint about their selection of the most well-known and recent foreign indies. "Let the Right One In", "The Hunt", "Force Majeure", The Girl with the Dragon Tattoo trilogy...though sure, they could always have more (and obviously, I don't know enough of the foreign scene to know all of the gems that they don't have).
But I imagine the problem for Netflix isn't that they do a shitty job of curation...but that the deals end up not being financially valuable to them, as it was in the Starz case. Ang Lee's movies ("Crouching Tiger, Hidden Dragon" and "Lust, Caution") were long-time selections, but I've just noticed they are no longer available for streaming.
edit: if you liked Oldboy, Sympathy for Mr. Vengeance is definitely worth checking out. But whereas Oldboy was entertaining on top of being emotionally extreme...I'd argue "Mr. Vengeance" is much more of an artistic achievement, but at the cost of being "entertaining". In fact, I get a little ill at the thought of re-watching it, even though I own it on DVD.
[1] http://www.rogerebert.com/reviews/oldboy-2005 -- Ebert's review here is so glowing that not only did it get me to seek out Oldboy, but it changed the way I think of foreign movies in comparison to Hollywood.