Really, it sounds to me as though the main problem might be that these kids are coddled before they reach university and maybe have unrealistic expectations of themselves.

I think they may not have a fair assessment of their own abilities because of prior hand holding.

I haven't seen the emotional catastrophe element that this article talks about. But, I did witness the abuse of the faculty.

I saw the entitlement my generation is often accused of first hand. Many students were hostile, rude and lazy. I gained a reputation for sticking up for professors and calling my fellow students out on their behavior. In part I do blame the staff. Though maybe they couldn't gain control because their hands were tied by policy.