I know I had the same exact problem for a personnal dedicated server. But as I said, for business use you absolutly need to pick the option entitled "for a professional usage" when you pick a server if you want to have a decent tech support from OVH. And also one need to stick to the enteprises/business solutions and avoid the starters and gamers servers.

Online.net (the other big french hosting company) has the same problem, you can get cheap servers but if you don't also susbscribe to a support contract you are screwed. :-/