> it’s vital that customers have immediate, instant access to any of [our photos] at a moment’s notice – even if they haven’t been viewed in years. [IA] offers the same high durability and performance ... so we can continue to deliver the same amazing experience for our customers.
The way this was phrased implies that this customer's use-case had a hard requirement that all of their data be in "online" storage at all times, and their satisfaction implies that IA does, in fact, hit this requirement.
I'm not sure what the 99% SLA means given that.
S3 Classic: Your file gets replicated on 3 live HDs (and/or HDs backed by RAID arrays—not sure about the internal S3 storage topology).
S3 Infrequent: Your file gets stored on 1 live HD (or single hardware redundancy component) and a copy in Glacier. If your live HD dies, your file will be automatically restored from Glacier to a new HD (but your data may be inaccessible during the automatic re-deploy).
Glacier: offline bluray combined with error correction accessed by robot arms, temporarily restored to live HDs on demand.