Ask HN: Map issues while using Uber

3 pointsdknight2 comments

I frequently face problems related to maps while using Uber. http://intosimple.blogspot.in/2015/07/failed-optimization-probably.html describes the problem. I have notified Uber multiple times about it but they have not done anything noticeable [Probably, Google should be notified but I was assuming Uber will build a case with Google]. Do you face such problems with Uber ?

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I was at the airport terminal, and my driver was less than a mile away. I entered my destination 3 counties over. Rather than having the driver enter the terminal to pick me up, it routed him to my destination (without me) and back, a total of a 30+ mile drive for the "pickup". Needless to say I canceled the ride when I saw the bug. The Uber support didn't offer much recourse.

On a side note, I had a driver go reverse on the highway when he noticed a navigation problem in the app. I complained to Uber & they offered a canned apology. After threatening to "blog" about it I finally got a refund for the inefficient routing & near death experience.

Uber knows it has map issues, which is why I suspect they snatched up the recent 10-year map veterans from Google when they could.

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