Awesomium team, if you're reading; guys! Get your customer relations sorted out! Answer every damn forum post! Make people love you! Many developers are using the free version of your product, but these are the same developers who will recommend that their employer buy your product. Your failures in these departments have stopped me from coming back or recommending your product to others. I can't speak for others, but I wouldn't be surprised if others feels the same way.
Disclaimer: I say all this with no knowledge of how overworked or understaffed you are, what technical problems you're currently facing, how much time you would need to spend answering questions or why the time between updates to your product is so huge.