The Airbnb guests have repeatedly scared her late at night by mistakenly trying to open her door, yelling, partying, etc. She doesn't feel safe in her own home anymore.
Airbnb support responded to her complaint but took no action.
It's wrong to even allow apartments or condos to be rented out, it hurts all the neighbors, but Airbnb chooses to hurt people in order to make more money.
Airbnb is the service provider in this case, but there are other companies with a similar service, or the neighbour could let it out personally to other people.
Assuming the neighbour is subletting illegally as you state, surely that's where the problem lies.
It's like being a CEO and finding out that one of your employees or contractors is engaging in illegal activity. They get fired. Simple.
But my point is that doesn't really solve the problem. What should be sorted is the fact that this person sublets the flat illegally.
its wrong to tell property owners who they can or can not allow into their property.
When I'm e.g. a store operator and knowingly buy and later resell stolen goods, I'm punishable as part of a criminal organization. What AirBnB does in this case, aiding illegal action or in fact actively promoting illegal action, is exactly the same.
The only difference between said store owner and AirBnB/Uber is that the latter companies have boatloads of dollars for lawyers and quite possibly for what we call "bakshish".
Forbidden by Contract is a civil matter and AirBnB has no way of knowing this or should care at all
I am 100% opposed to laws forbidding property owners from renting out rooms either short or long term
In either case this is 3rd party liability which should not even be a concept in American Law.
>When I'm e.g. a store operator and knowingly buy and later resell stolen goods, I'm punishable as part of a criminal organization
If you can not see the difference in a person selling OTHER PEOPLES stolen property and a person selling THEIR OWN property then I really do not believe we are going to agree on much here.
>The only difference between said store owner and AirBnB/Uber
No the biggest difference is One company has the complete permission of the property owner to resell/rent the property, and the other does not.
Ann owns the property. Bob rents the property from Ann. Bob uses AirBnB to rent the property to Chris.
Only Ann has the right to do this however, not AirBnB, not the neighbors, no one else besides Ann. AirBnB has no obligation to know about, enforce, or ask about any contract or agreements Bob may have with Ann.
I will add also that if Ann contacts AirBnB as the owner of the property AirBnb has an obligation to remove the listing.
Often however I see less property owners complaining about AirBnB and more neighbors who simply assume the Tenant does not have permission to sublet (which I would not really call AirBnB as sublet either but...).