Think about it: When was the last time you spent 15 minutes on the phone getting directions to someplace, got lost, had to find a payphone or stop places asking for directions, and then had to ask around to find somebody once you got there? Or paid a travel agent to plan your next vacation? Bought an expensive widget because at the only store you could find it at and were willing to drive to not knowing you could get it for half as much in the next state over? Used up a few hours looking for a specialty contractor in the newspaper classifieds or yellow pages and then had a bad experience because you had no way to know what their previous customers thought of them? These used to be very common experiences.
For many people in America, modern life requires far less time and money to be comfortable than it did just a few decades ago and as a result workers are seeing less and less incentive to push for higher wages.