This is very disappointing. I remember how glad I was this finally came into existence when I discovered them. It's a real problem. Of course, since their launch, Intuit came out with their Self Employed offering. I wish more detail was provided about why they're shutting down.
I think the problem is that most people that are in the category of people using this service: rideshare drivers, delivery drivers, housekeepers, web developers, photographers don't have the extra money to spend on this sort of service.
I just used Turbo tax and Google and it took little to no extra effort.