I have been looking at https://input.mozilla.org/ now and then for a long time, and I am still astounded at how it's typically around 90% unhappy, 10% happy.

I know that some Mozilla supporters will justify that huge difference by saying, "but unhappy people will always complain and happy people won't say anything", but I don't think that's necessarily the case. Here we have Mozilla's own stats saying that a lot of their users are extremely unhappy with Firefox.

Clearly something is very wrong for the disapproval rating to be so high, and the satisfaction rating to be so low. In other situations, such a high disapproval rating would be met with extreme concern, immediate retrospection, and panic.

Even in the case of US presidents, where people don't have an immediate alternative like they do with web browsers, and where people's emotions run rampant, it's very rare to see an approval rating under 40%. The very worst approval ratings still are around 25%.

So something is seriously wrong for Mozilla's products to consistently have an approval rating of only 10%, or even 20% if we're being generous.