I think it is worthwhile to point out one specific section, which this web 2.0 has certainly intensified -- "If you want this woman to retain her fear for life, you should help her avoid elevators.

But if you want to help her return to normalcy, you should take your cues from Ivan Pavlov and guide her through a process known as exposure therapy."

Which applied online might mean that dissenting opinions and implementations are important and not to be shied away from.