Ask HN: Whats so special about intercom.io
I see a lot of startups using it, but compared to something like zendesk, it much, much more expensive.
Zendesk is a support/help desk product that recently acquired a chat company.
They're not alternatives unless you're only shopping for a help desk solution. Intercom does more, and the additional services they provide are easily tied to customer acquisition and engagement, which makes them valuable and easy to justify spending on.