Yeah, but to call it a violation? That's quite a bit overkill, and I think everyone in the story reacted as such. Except for the confused person that just wanted his
needs fulfilled in exchange for money. If he wanted an authentic Italian recipe, exactly the way it was meant to be done, then fine. But he asked for a recipe, with a modification that catered to his "sense of taste" or personal preference.
What is fine for one person, doesn't make it fine for everyone else. Personally, I would have been incredibly offended, and told them so. After-which, I would have cancelled my order, promptly left and gone to another pizza place that would give me what is asked of them.