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Fibre techies - even residential FTTH - are pretty clued up. I was pleasantly surprised by the guy that activated my fibre...got a distinct feel of "he is one of us". Hidden benefit of a cutting edge tech I guess...you get real techies instead of people following a fkn script.

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Y, based on my experience, the utilities generally have different teams that handle the fibre installs.

I thought it was specialization and cost-cutting. I know Comcast out here contracts their cabling to a company where the few managers make a decent amount of money while the technicians make little ranging from amateur to experienced in skill. Keeps them out of Comcast's HR approach and branding, too. Maybe some blame-shifting potential. Not sure all the reasons but plenty of possibilities come to mind.

Cost is probably the main one, though. This company has way less overhead and more flexibility than Comcast.

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