Did you ask the account team to restore your purchases to the replacement account? If so, what was the response?
The mere fact that they didn't think to do it for you honestly doesn't seem like it's as serious as you make this sound.
The mere fact that they didn't think to do it for you honestly doesn't seem like it's as serious as you make this sound.
Amazon staff can think this is not serious as its sound, this is just a drop in the ocean for the company.
It maybe easy to fix, but if its not communicated properly, it can go both ways for the customer, so yes, it can be serious, unless Amazon confirms that its not.